Delivery of Service

I pride myself on my level of customer service.

I aim to begin work on your assignment within 24 hours of receiving your deposit, brief and all requested information I require to assist me to complete your commission.

Service will be conducted via email, telephone and in some instances by face to face meetings and discussions. Clients can expect delivery of their resume in Microsoft Word format via email to their nominated email address, and by hardcopy if required.

Other options are available by prior agreement.

 

Resume completion and delivery is influenced by the client getting back to me with requested information within a reasonable timeframe. I guarantee delivery of the finished resume within 4 business days of receiving the initial payment of deposit and when all relevant client information is received.

 

Regarding other services – editing, proofreading, copywriting etc – timeframe and cost will be negotiated on an individual basis with written confirmation of agreement and deposit required before commencement.

 

 

 

Terms Of Service

 

Resume and CV Service will take considerable care in the compilation and formatting of your information and the delivery of your completed resume or other commission.

 

The final document and any attachments will be carefully proof read prior to being sent to you. I shall take all reasonable care to ensure the final document meets with your standards, however; the ultimate responsibility for quality and accuracy will rest with you.

 

Resume and CV Service cannot guarantee the integrity of the visual format due to varying computer software, screen sizes, external hardware settings and other events beyond my control. I do not take responsibility for any inaccuracies in the finished product, the final appearance of the document on your computer / laptop / smartphone screen (or that of any third party), or any damages incurred as a result. I cannot guarantee that every resume will result in successfully gaining interviews or job offers, however I do guarantee to supply you with a resume that is well formatted and of high quality.

 

Once your documents have been sent, you will notify Resume and CV Service within 48 hours of any errors or further changes that need to be made.

 

I will take every possible step to ensure your satisfaction and to this effect will offer you a Microsoft Word version and PDF version of your resume once you have confirmed approval of the finished document and payment has been finalised.

 

 

 

Cancelation of Service / Refund Policy

 

Resume and CV Service offers a cancellation policy taking into account administration costs incurred by the business. Individual client circumstances will also be considered.

 

Under Australia’s Distance Selling Regulations, you may cancel your order for services from Resume and CV Service within 24 hours.

 

Cancellations are to be made within 24 hours via email to resumeandcvservice@gmail.com. Please advise of cancellation within this timeframe. Cancellations must be in writing (email, SMS), quoting your name, address and contact number.

 

A minimum administration fee of $30.00 will apply for all cancellations. Once you have cancelled your order, your refund (or part thereof) will be credited into your nominated account. If cancellation request is made after 24 hours, initial deposit will be forfeited to cover business administration costs.

 

All client information provided will be securely archived and any work undertaken will be forwarded to the client both electronically (if available) and by hardcopy. Any other hardcopy client information will be returned via registered mail or other agreed method.

 

There is no refund offered if the commission has been completed.

 

Refunds due will be credited within 14 days of order cancellation.

 

 

 

Privacy Policy

 

I am committed to protecting your privacy. This section outlines how I handle your personal information, email addresses, searches, links to other sites, etc.

 

I will only record your e-mail address if you send me an email enquiry or supply it as a part of our interaction. It will only be used for the purpose for which you provide it, and will not be added to any mailing list unless you request that this be done – eg: in the course of registering for email job alerts, subscriptions, etc. I will not disclose it without your consent or unless required to do so for legal reasons.

 

I don’t give information about anyone to anyone else without their express written consent. Again, the only other instance would be to do so for legal reasons.

 

Any personal or business information supplied will be treated in the utmost confidence and stored securely as required under the Privacy Act 1988.

 

Links To Other Sites

 

This site at times may contain links to other sites. Please be aware that I take no responsibility for the privacy practices or the content of these web sites.

 

Disclaimer

 

All information and any advice offered on this site is given in good faith. I am unable to accept responsibility if you should suffer loss or damage as a result of using any resources or taking any advice listed here.

 

Your use of this website and any dispute arising out of such use of the website is subject to Australian law.

 

The content of the pages of this website is for your general information only. It is subject to change without notice.’